Role:
The role will suit a commercially experienced and motivated IT Technician with a good breadth and depth of knowledge of business IT systems and an interest in security matters.
The ideal candidate will have:
• Have at least 3-4 years experience working within the IT or Cyber security sector.
• Excellent analytical, organisational and problems solving skills
• Knowledge of switches, routers and firewall appliances
• Experience of Microsoft products including Servers/Windows OS/Office 365/Teams/Sharepoint
• Experience of VMWare and/or HyperV would be advantageous
• Experience in a team leadership/ management role
• Experienced in field work.
Main duties:
• Helpdesk – Administering client’s systems and providing support to their staff
• Providing 2nd line technical support to other technicians, assisting them with support tickets.
• Setup, monitoring and remediation of RMM alerts
• Project work including planning, management, and implementation
• Product development – testing and comparing potential new solutions
• Present technical and financial business cases to the business owners
• Keeping TecSec and client technical documentation up to date
• Completing day to day work in compliance with IASME, ISO 27001 and ISO 9001
• Continually improve the technical function of the business
Certifications:
• Any Microsoft, VMWare, CompTIA or equivalent qualifications would be advantageous
