If you are or have been a customer of Curry’s PC World, you will likely have received an email from the company (which is owned by Dixon’s Carphone), with the subject line: Important Customer Update. We would have preferred to see something less vague and more attention grabbing, perhaps: A warning to our customers. This is a very important email and contained within it – although a little camouflaged for our liking – is an important caution to its customers.
The personal records of 10 million customers have been accessed by hackers. These records include details such as names, addresses, phone numbers, dates of birth and email addresses. And, whilst Curry’s PC World states in the email that it has “no confirmed instances of customers falling victim to fraud as a result” this doesn’t mean that customers aren’t at risk. What are the hackers doing with this data?
What can you do to avoid falling foul of a scam?
Advice to customers
Curry’s PC World offered the following advice within its customer email:
- If you receive an unsolicited email, letter, text or phone call asking for personal information, never reveal any full passwords, login details or account numbers until you are certain of the identity of the person making the request. Please do not click on any links you do not recognise.
- If you think you have been a victim of fraud you should report it to Action Fraud, the UK’s national fraud and internet crime reporting centre, on 0300 123 2040*.
- We also recommend that people are vigilant against any suspicious activity on their bank accounts and contact their financial provider if they have concerns.
What would we add?
If you fear that you or your business may be one of the 10 million customers that has had their data accessed, then please be vigilant. Read your emails carefully and do not open any attachments or click links that you are uncertain about. Remember that banks, building societies and businesses like Curry’s PC World will never call, text or email you to ask for log in details or payment information. If you receive such a request – which is likely to be disguised under the name of a well-known company – do not respond, do not click, do nothing!
We are here to help
If you receive anything that you are unsure about, or you think you may have already become a victim of fraud, contact us as soon as possible. We are experts in tackling cyber crime, not just in the prevention of attacks, but in limiting and repairing the damage caused – to you and your clients – if an attack does occur.