Multi Regional Training Client

A multi regional training provider were able to recover all of their data through the actions of TecSec’s Technical Director.

The training partner had suffered a crisis when the entire company lost its data and servers due to an EMC failure. This EMC had been installed by their existing IT provider and had cost the company £30,000, only to fail and take their data with it.

Their existing IT provider had also persuaded them to take on Vodafone Flex Cloud services, which cost £10,000s and was supposed to provide a backup in case of emergencies such as these.

In this incident, the cloud provider couldn’t restore their data, due to the existing IT provider not being able to access or analyse it.

They struggled for 10 days trying to restore their data before TecSec were contacted. The training partner’s existing IT provision also hadn’t completed a full network map, severely hindering their recovery process.

TecSec had helped the company move into their new offices, and as part of our standard operating procedure, had created a full network map, enabling their recovery process to begin. Our Technical Director, Phill McManus, utilised this network map to gain a comprehensive understanding of the situation, and recover the agency’s data and network within 4 hours.

If TecSec hadn’t been contacted, the company would have lost all of their data, including highly sensitive staff data, and would have been forced to cease operations. Following this incident, the training partner ended their partnership with their existing IT provider, and switched over to full support & backup with TecSec.