We have invested heavily in tools that allow us to support you remotely, working proactively in the background without interference to your day to day work. As with all our IT support packages, through our remote support, we aim not just to resolve the immediate problem, but to identify and remedy the underlying cause.
Automated Ticket Creation
Remote Engineer Access
Remotely investigate and remedy issues
Remote 24/7 monitoring
Benefits of using our Support:
Our experienced engineers will investigate, diagnose and mitigate issues remotely, with little to no interference to your working day.
Practically Unlimited Telephone and Remote Support
Direct Access to Engineers via a Priority Support Number or Email
Single point of contact for all IT related issues
We aim not just to resolve the immediate problem, but to identify and remedy the underlying cause
Investigation and remediation can occur as soon as access is granted remotely, instead of having to wait for an engineer to arrive onsite.