Gain all the benefits available through remote support, with the advantage of having us visit your site/s when needed, as part of your contract. This means that, when necessary, you need a technician to solve an issue on-site, there will be no extra charge and we will visit as regularly as is needed.
Whether we are on-site or supporting you remotely, we aim not just to resolve the immediate problem, but to identify and remedy the underlying cause
Automated Ticket Creation
Remote Engineer Access
Remote 24/7 monitoring
Site visits, included in your contract
Benefits of fully managed support:
Practically Unlimited Telephone, Remote and on-site Support
Direct Access to Engineers via a Priority Support Number or Email
Single point of contact for all IT related issues
We aim not just to resolve the immediate problem, but to identify and remedy the underlying cause
Easy to use automated ticketing system
Onsite visits are not an additional cost and is included in your contract with our Onsite Support.