RMM (Remote Management & Monitoring) allows our technical team to provide 24 x 7 remote monitoring and manage your PC’s and Laptops allowing automated remediation of common issues along with automated tickets.
Features of 24 x 7 Monitoring:
Provides 24 x 7 monitoring of all endpoints.
Manage all PC’s and Laptops allowing automated remediation of common issues along with automated tickets.
Enables non-disruptive remote diagnostics where engineers can view PC logs or restart services without requiring them to “take over” thereby allowing staff to continue working.
Benefits of 24 x 7 Monitoring:
Allows for easier management of devices through remote access that is non-intrusive to the user.
24/7 monitoring and alerts
IT support get automatic alerts on issues and sometimes the software may be able to rectify the problem, such as restarting a service.
The RMM does limited patch management and will inform you if a reboot is needed to install updates.