Bespoke Support

Bespoke IT support from TecSec is a tailored IT support service, incorporating a range of services such as cyber security, disaster recovery, backup and risk management. Clients that choose bespoke support can benefit from our expertise in GDPR, and the Cyber Essentials and IASME standards, achieving certification with TecSec.

We begin by getting to know your business, so that we can tailor and deliver the services you need to secure your data and systems, making you GDPR compliant and running effectively. Our approach is not just to resolve the immediate problem, but to identify and remedy the underlying cause.

Examples of Bespoke Support services include:

Patch Management to make sure software updates are timely

Remote Engineer Access, often without interrupting the user

Endpoint & Server Reporting

Risk management and GDPR compliance (IASME Governance standard)

Vulnerability scanning, Log inspections & log analysis

Cyber Security

Benefits of Bespoke Support:

We will meet with you to fully understand your business and tailor the bespoke IT support to meet your needs and secure your systems

We can provide external expertise on technical aspects, Disaster Recovery, regulations and compliance.

Our IASME Gold certified assessors can work with you to become GDPR ready and meet any regulatory demands you may have.

Practically Unlimited Telephone, Remote and on-site Support

Direct Access to Engineers via a Priority Support Number or Email

Single point of contact for all IT related issues

We aim not just to resolve the immediate problem, but to identify and remedy the underlying cause

Easy to use automated ticketing system.

Change Control Processes / Log Monitoring can be built in for regulated businesses and those wishing to certify to Risk Management standards.

“We have received continuous support and I’d recommend TecSec to anybody looking for a personal approach from a company that really takes your business needs into consideration when designing your IT support.”

Gavin Sampson, Inform Surveying Ltd